Get Help

If you are experiencing a crisis, please contact the Distress Centre of Ottawa and Region for 24/7 mental health support.

Phone: 613-238-3311

Register with the Canadian Red Cross

The Red Cross is coordinating emergency relief efforts and get help to people in affected areas as quickly as possible. If you have been affected by the tornadoes in Ontario and you require assistance, please register with the Red Cross by calling 1-800-863-6582.

211 Ontario

2-1-1 is a free, confidential phone helpline and online portal that connects people with the local social, health, government and community-based services they need 24 hours a day, 365 days a year. When you call 2-1-1, you are connected with a specialist who has an in-depth knowledge of the programs and services available in your area. If you are looking for mental health resources in your area, you can also dial 2-1-1.

City of Ottawa

For insurance advice, property tax information, as well as information on cleanup, community support centres, volunteering and more, visit the City of Ottawa website.

Disaster Recovery Assistance

Ontario offers two programs that provide financial assistance following sudden, unexpected natural disasters. For more information visit the Ontario Ministry of Municipal Affairs and Housing website.

Ottawa Food Bank

If you are in need of food, this tool allows you to find the community food program that is closest to you. Remember, anyone can access these services—even if you have never relied on a food bank before. If you have any questions, don’t hesitate to call 613-745-7001.

Mental Health Hotlines

The Distress Centre of Ottawa and Region offers a 24/7 confidential help line. Whether callers are feeling depressed, lonely, overwhelmed, or just need someone to talk to, they will find a supportive and caring person at the end of the line. More than 200 specially trained volunteers answer nearly 40,000 calls a year. No concern is too small—if you or someone you know needs someone to talk to, call anytime at 613-238-3311.

Parents’ Lifeline of Eastern Ontario (PLEO) provides support to families with children up to age 24 who are dealing with mental health issues. The helpline is staffed by parents who have faced similar circumstances, who provide emotional support and service options for families. If you would like to speak to a PLEO volunteer, call 613-231-3211.

Counselling Services

Resources at Family Services Ottawa, Jewish Family Services of Ottawa, Catholic Family Services of Ottawa, and the Ottawa Community Immigrant Services Organization (OCISO) are available to anyone in need of mental health supports. These partners provide a range of walk-in and appointment based services such as one-on-one counselling, workshops and group programs where friendly, professional counsellors are there to help those who are struggling.

Nepean, Rideau & Osgoode Community Resource Centre (NROCRC)

NROCRC serves the people of Nepean, Osgoode and Rideau areas. Tornado relief services being provided and where they are being provided include:

  • Communities directly affected by tornado (Trend-Arlington and Craig Henry): Emergency food support, information distribution, systems navigation, door-to-door wellness checks, counselling for adults, group sessions for adults, children and youth (starting in Dec), yoga classes.
  • Communities without power for more than 24 hours (Manordale, Tanglewood, Parkwood Hills, City View, etc.): Emergency food support, emergency baby cupboard, systems navigation.

Contact information:,, 613-596-5626 ext. 245

South East Ottawa Community Health Centre (SEOCHC)

SEOCHC is a non-profit, community governed organization that provides health and social services to people who live in South-East Ottawa. Our services and programs are designed to meet the needs of our community. Current tornado relief services include: emergency food support, emergency baby supply cupboard, help with toys for christmas, mental health support, electricity support programs, assistance with disaster relief forms and advocacy and system navigation.

Contact information:, 613-737-5115 or contact Kamilla Riabko at 613-914-8458

Salvation Army

Those impacted by the storm can contact the Salvation Army to receive emergency assistance with groceries, clothing and household items, transportation, and meals.


Call this number if you are in need of customer service and municipal information.


If you are experiencing an emergency or a life-threatening situation, call 9-1-1 to be connected with police, fire and ambulance.

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